FAQS

1.Do you ship overseas?
We ship to the United States, Canada, Mexico, United Kingdom, Germany, France, Italy, Spain, Austria, Switzerland, Sweden, New Zealand, and Australia. Enjoy free standard shipping worldwide on all orders.

 
2. What are your payment terms?
We accept payments through PayPal and credit cards.

3. What colors are available for the products?
You can choose any color you want for our inflatable products.

4. Can I customize the inflatable product with my own logo or design?
Yes, we offer customization options for most of our inflatable products. Please contact us for more information and pricing.

5. How much does shipping cost?
Free shipping worldwide.

6.How long will it takes to receive my order?
The estimated time of arrival is within 18 working days after payment.

7. How about import duties?
Only the purchase price is required; no additional customs duties or taxes will be applied.

8. Are you the manufacturer of the inflatable products?
Yes, we are the manufacturer of our inflatable products. Our inflatable products are all hand-made by industry specialists and undergo a rigorous quality control process. We also conduct a 18-hour pressure test in the factory to ensure airtight seals before shipment. 

9. What guarantees do you offer?
We offer a 1-year warranty and free repair kits.

10. What does the 1-year warranty cover?
Our warranty covers manufacturer defects and non-man made damage to all parts, including seams and surface. Problems rarely occur during normal use, but in case of accident damage or leaks due to prolonged use, repair usually takes no longer than 10 minutes with the help of a repair kit and video guide we provide.

11. How do I clean and maintain my inflatable product?
We recommend cleaning your inflatable product with a mild soap and water solution and a soft-bristled brush. Avoid using abrasive cleaners or scrubbing too hard, as this can damage the material. After cleaning, be sure to dry the product thoroughly before storing it in a cool, dry place.

12. Are inflatable products safe for children to use?
Yes, inflatable products are generally safe for children to use when used properly and under adult supervision. However, it is important to follow all safety guidelines and recommendations.

13. Can inflatable products be used outdoors in all types of weather?
While most inflatable products are designed to withstand outdoor use, but extreme weather conditions such as high winds or heavy rain may pose a risk to the product and its users.

14. How long do inflatable products typically last?
The lifespan of an inflatable product depends on several factors, including the quality of the materials, frequency of use, and level of maintenance. With proper care and maintenance, most inflatable products can last for several years.

15. What should I do if my inflatable product gets a tear or puncture?
Minor tears and punctures can usually be repaired with a patch kit and adhesive, which is often included with the product. For larger tears or damage, we recommend contacting us for repair or replacement options.